Last updated: June 17, 2026
These Terms of Service ("Terms") are a binding agreement between Tempest House LLC ("Tempest House," "we," "us") and the business customer ("you," "Customer") that signs up for our call-answering and triage service, offered as Stormline (the "Service"). By signing up for or using the Service, you agree to these Terms, together with our Privacy Policy and SMS / Messaging Terms, which are incorporated into and form part of these Terms.
The Service answers your inbound business calls with an automated (AI) assistant that greets the caller, gives the required disclosures, triages the call as emergency or routine, captures the caller's details, attempts to transfer true emergencies to your designated number, takes a message otherwise, and sends you notifications by SMS and/or email. The Service is inbound-only.
The Service is not an emergency, life-safety, alarm-monitoring, or dispatch service, and it does not contact 911 or emergency responders. It must not be relied upon for emergencies. Anyone experiencing an emergency should hang up and call 911. You are solely responsible for maintaining your own emergency-response procedures independent of the Service.
Calls are handled by automated AI, which may mishear, misclassify a call (including misjudging whether a call is an emergency), or fail to capture, transfer, or deliver a message or notification. The Service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, timely, secure, or error-free, or that any particular call, transfer, message, or notification will be handled or delivered, or delivered on time.
The Service records and transcribes calls and plays an AI-and-recording disclosure at the start of each call. You authorize us to record and transcribe calls on your behalf. You are responsible for ensuring that recording your calls complies with all laws applicable to you and your callers — including state all-party-consent laws (for example, Florida requires all-party consent). You represent that you have the authority to have these calls recorded.
You agree to: (a) provide and maintain accurate setup information (business name, transfer/notification numbers, email, etc.); (b) correctly configure call forwarding from your business line; (c) ensure your transfer/notification number rings you directly and does not route back into the Service; (d) obtain any consents required from your callers; (e) use the Service lawfully; and (f) keep your emergency protocols independent of the Service.
SMS notifications are governed by our SMS / Messaging Terms. SMS requires your opt-in; you may opt out at any time by replying STOP.
The Service is delivered using third-party providers (including telephony, voice-AI, messaging, hosting, and billing providers). Their performance and availability are outside our control, and their terms may apply to the portions of the Service they provide.
The Service is billed on a subscription basis through our billing provider. Usage limits and overage charges may apply as described in your plan. Fees are non-refundable except as required by law or expressly stated. We may change pricing on prior notice.
You may not use the Service unlawfully or in violation of carrier or messaging rules (including the TCPA). The Service is inbound-only; you may not use it for AI-initiated outbound calling or telemarketing.
The Service — including all software, AI prompts, configurations, scripts, workflows, designs, documentation, and related intellectual property — is and remains the exclusive property of Tempest House and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, solely for your internal business purposes. No other rights are granted. You may not copy, modify, reverse-engineer, decompile, resell, sublicense, or create derivative works from the Service, or use it to build a competing product or service.
As between you and us, you own the business and caller information you provide or that is captured on your behalf — including call recordings, transcripts, caller names, numbers, addresses, and messages ("Customer Data"). You grant Tempest House a non-exclusive, worldwide license to host, process, store, transmit, and use Customer Data to provide, maintain, secure, and improve the Service and as described in our Privacy Policy. We may create and use de-identified or aggregated data that does not identify you or any caller for analytics, benchmarking, and service improvement.
To the maximum extent permitted by law: the Service is provided without warranties of any kind; and Tempest House will not be liable for any missed, delayed, or misclassified calls, failed transfers or notifications, lost business or revenue, or any indirect, incidental, special, or consequential damages. Our total liability arising out of or relating to the Service will not exceed the fees you paid us for the Service in the three (3) months before the event giving rise to the claim.
You will indemnify and hold Tempest House harmless from claims arising out of your use of the Service, your failure to obtain required consents, or your violation of law or these Terms.
How to terminate. Either party may terminate these Terms and your subscription by giving written notice to the other. To terminate, send written notice to us by email at support@stormline.us (or any other address we later designate for this purpose), identifying your business and the account to be closed. Unless we agree otherwise in writing, termination takes effect at the end of your then-current billing period. We may suspend or terminate the Service — in whole or in part, with or without advance notice — for non-payment, abuse, unlawful use, or violation of these Terms, and will give you written notice by email when we do.
What happens when the Service ends. On termination or expiration: (a) your right to access and use the Service ends; (b) we stop answering and triaging calls on your behalf, so you are responsible for redirecting the call forwarding on your business line back to your own number (or another provider) so your calls continue to be answered — we are not responsible for calls missed after the Service ends; (c) any prepaid fees are non-refundable except as required by law or as expressly stated; and (d) all accrued fees and any usage or overage charges through the effective date of termination remain due and payable.
What happens to your data. For thirty (30) days after termination you may request a copy of your Customer Data (call recordings, transcripts, and captured caller details) by emailing privacy@stormline.us, and we will provide it in a reasonable electronic format. After that 30-day window, we will delete or de-identify your Customer Data within ninety (90) days, except for information we are required to retain by law and for copies that remain in routine, secured backups (which are overwritten on our standard backup cycle). This section works together with the "Data retention and security" section of our Privacy Policy.
We may update these Terms. We will post the updated version and revise the "Last updated" date. Continued use after an update constitutes acceptance.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
Informal resolution first. Before starting any formal proceeding, the parties will attempt in good faith to resolve any dispute informally by written notice to the other (to us at support@stormline.us), allowing at least thirty (30) days to resolve it.
Binding arbitration; class-action waiver. Except for claims seeking injunctive or equitable relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted on an individual basis. Each party waives any right to participate in a class, collective, consolidated, or representative action.
Venue and jurisdiction. Any arbitration will be seated in, and to the extent any dispute proceeds in court (including to compel arbitration, enforce an award, or pursue claims not subject to arbitration) the exclusive venue is, the state and federal courts located in Santa Barbara County, California, and each party irrevocably consents to the personal jurisdiction of those courts.
Jury-trial waiver. To the maximum extent permitted by law, each party waives any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.
Enforcement; attorneys' fees. In any action or proceeding to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and SMS / Messaging Terms, are the entire agreement between you and Tempest House regarding the Service and supersede any prior agreements on that subject.
Tempest House LLC, 1401 21st St, Ste R, Sacramento, CA 95811 — support@stormline.us